Visiting Your Loved One

At PruittHealth, we believe family makes us stronger. We are thrilled to reunite families with their loved ones. Federal guidelines now allow us to welcome visitors for all patients and residents at all times. Scheduling a visit is no longer necessary.

Planning Your Visit

We continue to work to keep patients, families, and caregivers safe and ask that you review the information below to get the most out of this special time with your loved one.

  • Visitation is allowed for all patients and residents regardless of vaccination status. Visits should occur in the patient/resident’s room or a designated visitation area.
  • You may visit at any time and no longer need to schedule your visit. We welcome you to stay for as long as your loved one wishes and encourage you to visit between 9 a.m. and 6 p.m. so we may best assist you.
  • There is no limit on the number of people who can visit at one time. However, we ask that you keep COVID-19 infection prevention top of mind. Anyone inside a PruittHealth location must wear face coverings/masks and physically distance.
  • Any patient/resident may choose to have physical touch based on preferences and needs. Unvaccinated patients/residents or their representative should be aware of the risks of physical contact.
  • If your loved one’s location is experiencing a COVID-19 outbreak investigation and testing, visitors will still be allowed in the facility. To ensure visitors are aware of the potential risk of entering during an outbreak investigation, families will be notified of an outbreak at the location. Signage will be posted at the location to alert all visitors of this risk.

Schedule a Video Chat

We welcome video chat “visits” too. To schedule a video chat with your loved one, please click on your location’s name below. Or you can call the My PruittHealth Call Center at (855) 742-5983 and we’ll schedule the chat for you. When it’s time to video chat, here are instructions to help your session go smoothly.

Stay Connected

  • Need assistance? Please call the My PruittHealth Call Center at (855) 742-5983. 
  • Prefer to visit by video chat? Please call the My PruittHealth Call Center at (855) 742-5983 to schedule a video chat. Click here for Microsoft Teams video chat instructions.
  • Visit the Emergency Preparedness page for updated information.
  • Send a Caring Card.
  • Learn more about our fight against COVID-19 here.