PruittHealth Emergency Preparedness
CELEBRATE 50 YEARS WITH US

Emergency Preparedness

​​​​​​​​​​​​​​​​​​​​​​​​​​​​


COVID-19 FAQ​​​​​​​  Pr​ess r​esources​​​​​​​  Signup for COVID-19 Updates​​​​​​​  How You Can Help​​​​​​​

Video​

 


​​​​​​​​​​​​ ​​​​​

Location Coronavirus Status

 


Waffle House provides comfort for PruittHealth caregivers

 

 

Su​​bject: Coronavirus (COVID-19) Update

Date: March 20, 2020

PruittHealth is saddened to share that a PruittHealth – Palmyra patient in Albany, Georgia passed away late Sunday, March 15 while receiving care in our facility. We offer our sincerest condolences to the patient’s family and loved ones during this difficult time.

A Dougherty County coroner requested a post-mortem COVID-19 test for this PruittHealth – Palmyra patient. The test was confirmed presumptive positive, and PruittHealth was notified about this result today, March 20.

PruittHealth – Palmyra continues to operate at an Alert Code Red status and has been strictly following enhanced infection disease protocols, including increasing cleaning frequency, postponing communal activities, ceasing visitation, screening staff and patients daily, restricting staff to only essential personnel, and ceasing new admissions.

Again, we are deeply saddened to lose a member of our PruittHealth family. We ask for your prayers for the patient’s loved ones during this difficult time, and out of respect for them and the patient’s privacy, PruittHealth cannot share any more details at this time.



PruittHealth – Palmyra Resident is a Presumptive Positive COVID-19 Case

Norcross, Georgia (March 19, 2020; 4:00 PM) – PruittHealth can confirm that a PruittHealth – Palmyra resident in Albany, Georgia was isolated and tested for COVID-19. Although the resident is asymptomatic, the test was confirmed presumptive positive for COVID-19. The organization is awaiting formal confirmation from the Centers for Disease Control and Prevention (CDC) and has been in contact with the resident’s family, physician, and local health department.

PruittHealth is closely monitoring other residents currently experiencing symptoms at the facility and has notified all staff and residents. Upon displaying symptoms, residents were immediately isolated and proper protective equipment was issued to further safeguard the residents and partners. PruittHealth has escalated its internal Alert Code to Red for this facility and implemented its enhanced infection control protocols, including increasing cleaning frequency, postponing communal activities, ceasing visitation, and screening staff and residents daily.

Additionally, the facility will further restrict staff to only essential personnel and new admissions will cease. Only those who have been trained in infection control protocols developed by public health officials to identify the first signs of COVID-19 are permitted to work in the facility. PruittHealth continues to communicate to staff that they should avoid contact with those who are sick and consult with a physician if they do not feel well.

PruittHealth will continue to monitor the issue and its effects, while following the latest public health guidance. The organization’s Emergency Operations Center team of dedicated health care professionals is available 24 hours a day if you have questions. Call 855-742-5983 for more information.

About PruittHealth

A family-owned organization for 50 years, PruittHealth provides a seamless network of post-acute care services and resources, offering skilled nursing care, home health care, end-of-life hospice care, therapy services, as well as pharmacy and infusion services across the Southeast. Our 16,000 employed partners serve approximately 24,000 patients daily in more than 180 locations in Florida, Georgia, North Carolina, and South Carolina. For more information about our commitment to caring, visit pruitthealth.com.



PruittHealth – Grandview Resident is a Presumptive Positive COVID-19 Case

Norcross, Georgia (March 17, 2020; 1:30 PM) – PruittHealth can confirm that a PruittHealth – Grandview resident was transferred to an Athens area hospital with symptoms similar to those associated with COVID-19. This resident is considered a presumptive positive case, and the organization is awaiting formal confirmation from the Centers for Disease Control and Prevention (CDC).

PruittHealth is closely monitoring other residents currently experiencing symptoms at the facility and has notified all staff and residents. Upon displaying symptoms, residents were immediately isolated and proper protective equipment was issued to further safeguard our residents and partners. We have escalated our internal Alert Code to Red for this facility and implemented our enhanced infection control protocols, including increasing cleaning frequency, postponing communal activities, ceasing visitation, and screening staff and residents daily.

Additionally, the facility will further restrict staff to only essential personnel and new admissions will cease. Only those who have been trained in infection control protocols developed by public health officials to identify the first signs of COVID-19 are permitted to work in the facility. We continue to communicate to staff that they should avoid contact with those who are sick and consult with a physician if they do not feel well.

We will continue to monitor the issue and its effects on our organization as we follow the latest public health guidance. Our Emergency Operations Center team of dedicated health care professionals is available 24 hours a day if you have questions about our protocols. Please contact us at 855-742-5983.

About PruittHealth

A family-owned organization for 50 years, PruittHealth provides a seamless network of post-acute care services and resources, offering skilled nursing care, home health care, end-of-life hospice care, therapy services, as well as pharmacy and infusion services across the Southeast. Our 16,000 employed partners serve approximately 24,000 patients daily in more than 180 locations in Florida, Georgia, North Carolina, and South Carolina. For more information about our commitment to caring, visit pruitthealth.com.



PruittHealth – Grandview Resident is Suspected of Contracting COVID-19

Norcross, Georgia (March 17, 2020; 12:00 AM) – As part of ongoing efforts to protect our community, PruittHealth can confirm that its Athens, Georgia facility, PruittHealth – Grandview, has transferred a resident to a local hospital with symptoms similar to those associated with COVID-19. Tests have neither confirmed nor ruled out COVID-19, but we have informed local and state health officials. We have activated our infection control processes, and we are in contact with individuals recently in close contact with the resident. However, out of respect for the situation, we cannot share more about the resident’s condition at this time.

Effective immediately, we will escalate our internal Alert Code to Red for this facility, following guidance from public health officials, including the Centers for Disease Control and Centers for Medicare & Medicaid Services. In addition to current precautions – including increasing cleaning frequency, postponing communal activities, ceasing visitation, and screening residents – the facility will further restrict staff to only essential personnel and new admissions will cease. Only those who have been trained in protocols developed by public health officials to identify the first signs of COVID-19 are permitted to work in the center.

According to the Centers for Disease Control and Prevention, as the pandemic continues to spread and the ability to test increases, more cases are expected to be diagnosed, including more instances of person-to-person spread.

If you have questions or need assistance, we encourage you to consult PruittHealth.com, the Department of Health and Human Services, and the Centers for Disease Control and Prevention. We will continue to monitor the issue and its effects on our community as we follow the latest public health guidance. We ask that any employee, patient, or family member with questions about our protocols contact our Emergency Operations Center at 855-742-5983.

About PruittHealth

A family-owned organization for 50 years, PruittHealth provides a seamless network of post-acute care services and resources, offering skilled nursing care, home health care, end-of-life hospice care, therapy services, as well as pharmacy and infusion services across the Southeast. Our 16,000 employed partners serve approximately 24,000 patients daily in more than 180 locations in Florida, Georgia, North Carolina, and South Carolina. For more information about our commitment to caring, visit pruitthealth.com.



PruittHealth Makes Arrangements for Family Video Chats, Seeks Acts of Kindness for its Residents

Norcross, Georgia (March 15, 2020) – For many people, living in a skilled nursing facility includes a regular schedule of activities and visitors. Since new visitation rules have been put in place in response to the threat posed by the coronavirus COVID-19 pandemic, the days and nights in these centers are about to become much quieter.

PruittHealth is taking action to combat the potential feelings of isolation and loneliness for its skilled nursing facility residents. Beginning at noon Monday, March 16, family members wishing to schedule video chats with their loved ones in any PruittHealth facility in any state can call the PruittHealth Emergency Operations Center at 1-855-742-5983 to do so. Appointments will be available as soon as Tuesday, March 17.

Additionally, we are asking the general public seeking to participate in acts of kindness for the elderly to send cards, a short greeting or video, an illustration, or “Thinking of You” notes to the email address CaringCards@PruittHealth.com. Our activities directors and caregivers will share these messages with our residents – all 9,000-plus of them throughout four states – to ensure they know that they are in the thoughts of compassionate friends, even ones they have never met.

“At PruittHealth, we treat everyone like a part of our family. We continually strive to make sure our patients feel loved and a part of a community. Unfortunately, new visitor restrictions change the routines for many of our residents. This is why we’re asking for the community’s help in making sure all our residents feel the compassion of their neighbors.” said Neil L. Pruitt, Jr., Chairman and CEO of PruittHealth.

Through simple acts of kindness and thoughtfulness, PruittHealth hopes to improve the outlook and well-being of older adults in our community. As a family-owned organization celebrating 50 years of service, PruittHealth hopes to collect even more notes for residents this spring than similar efforts on Christmas and Valentine’s Day.

About PruittHealth

A family-owned organization for 50 years, PruittHealth provides a seamless network of post-acute care services and resources, offering skilled nursing care, home health care, end-of-life hospice care, therapy services, as well as pharmacy and infusion services across the Southeast. Our 16,000 employed partners serve approximately 24,000 patients daily in more than 180 locations in Florida, Georgia, North Carolina, and South Carolina. For more information about our commitment to caring, visit pruitthealth.com.



​​​​​​​​​​​​ ​​​​​

PruittHealth Heightens Precautions to Safeguard Patients, Employees from Coronavirus

Norcross, Ga. (March 12, 2020 5:00pm) – While there currently are no known coronavirus cases in any PruittHealth locations, leaders of the family-owned health care provider are taking extra precautions to keep patients and employees safe.

Effective immediately, PruittHealth will:

  1. Conduct Onsite Screenings. All PruittHealth locations are screening employees, visitors, vendors, patients, and residents upon entering facilities. No one experiencing symptoms of respiratory illness will be allowed to enter.
  2. Expand Housekeeping Services. The time PruittHealth environmental services and dietary teams spend at each location will be increased by one-third. This additional time spent will be used for continuous cleaning of high-touch service areas.
  3. Limit Visitation. Under guidance from the Department of Health and Human Services, visitors are highly discouraged at all PruittHealth skilled nursing centers to prevent spread of the virus and help protect patients, one of the most vulnerable populations. Limited visiting hours are in effect for immediate family members who wish to visit.
  4. Incentivize a Healthy Workforce. In the event that an active coronavirus case presents, the PruittHealth partners who work their assigned shifts and other shifts as requested, will be eligible for a bonus when their facility is deemed virus-free.
  5. Stock up on Critical Supplies. Each location is preparing for potential supply chain interruptions by increasing the stock of food, supplies and most-prescribed medications.
  6. Suspend Volunteer Services. For the health and safety of our patients, all volunteer activities will be suspended until further notice. Volunteers are invited to maintain contact with residents through use of phone and video calls when feasible.
  7. Activate an Emergency Operations Center. PruittHealth employees, patients, residents, and family members should call 855-742-5983 with any questions about PruittHealth’s protocols. Call center hours are 8am – 8pm daily.
  8. Additional Training. Every PruittHealth employee completes two in-services, infection control and COVID-19 training to ensure staff are prepared to effectively care for patients and residents.

“We are living in extraordinary times, and these measures are likely the beginning of adjustments we will make to safeguard our partners, patients and residents,” said Neil L. Pruitt, Jr., Chairman and CEO of PruittHealth. “It is an honor and a privilege to care for hometown heroes throughout the Southeast, and the PruittHealth family takes this responsibility seriously.”

For more information, visit pruitthealth.com.

About PruittHealth

A family-owned organization for 50 years, PruittHealth provides a seamless network of post-acute care services and resources, offering skilled nursing care, home health care, end-of-life hospice care, therapy services, as well as pharmacy and infusion services across the Southeast. Our 16,000 employee partners serve approximately 24,000 patients daily in more than 180 locations in Florida, Georgia, North Carolina, and South Carolina. For more information about our commitment to caring, visit pruitthealth.com.


 

PruittHealth Takes Precautions to Safeguard Patients, Employees from Coronavirus

Norcross, Georgia (March 12, 2020) – The implications of the Coronavirus (COVID-19) pandemic have led to increased concerns among the public about the virus’ outbreak, treatment and prevention. There are currently no known COVID-19 cases in any PruittHealth locations. As a healthcare provider, PruittHealth is committed to understanding the risks of COVID-19 and is taking preventative measures to protect its residents, employees and their families.

Connecting with family members is incredibly important, but it is currently being requested that loved ones do not visit PruittHealth facilities or offices if they have any symptoms of respiratory illness. Locations are following and staying up to date with the recommendations of the Centers for Disease Control and Prevention (CDC) on prevention steps, including but not limited to:

  • Emergency Operations Center – an emergency call center has been activated for partners, customers, patients, residents, and family members to use should they have questions about PruittHealth’s disease protocol. The number is 855-742-5983.
  • Location Visitation Hours – under guidance from the Department of Health and Human Services, visitors are discouraged from visiting PruittHealth facilities to prevent spread of the virus and protect patients and residents. Limited visiting hours (9-11 am and 4-6 pm daily) have been established for family members who wish to visit their loved ones.
  • PruittHealth University Training – every partner has been assigned two in-service infection control and COVID-19 trainings to ensure caregivers are prepared to effectively care for patients and residents.
  • Onsite Screening – all PruittHealth locations are screening partners, visitors, vendors, patients, and residents upon entering facilities.

“The wellbeing of our partners, patients and residents is our highest priority,” says Neil L. Pruitt, Jr., Chairman and CEO of PruittHealth. “This is a critical time for our PruittHealth family, as we implement proper prevention and control measures in our locations for coronavirus. We continue to learn and receive updates multiple times a day as we closely monitor the CDC and World Health Organization guidelines. We take the health and safety of our PruittHealth family very seriously, and we are committed to being transparent with our patients, families, and caregivers throughout this difficult time.”

For more information and updates about PruittHealth COVID-19 protocols and safety measures, please visit pruitthealth.com or the PruittHealth Facebook, Twitter or LinkedIn social channels.

About PruittHealth

A family-owned organization for 50 years, PruittHealth provides a seamless network of post-acute care services and resources, offering skilled nursing care, home health care, end-of-life hospice care, therapy services, as well as pharmacy and infusion services across the Southeast. Our 16,000 employed partners serve approximately 24,000 patients daily in more than 180 locations in Florida, Georgia, North Carolina, and South Carolina. For more information about our commitment to caring, visit pruitthealth.com.

 

Su​​bject: Coronavirus (COVID-19) Protocol Update

Date: March 10, 2020

The well-being of our patients and residents remains our highest priority. This is a critical time for our PruittHealth family, as we implement proper prevention and control measures in our locations for the coronavirus (COVID-19). We currently have no known COVID-19 cases in our PruittHealth locations.

We understand that connecting with family members is incredibly important, but currently, we request that you do not visit your loved one’s PruittHealth center or residence if you have any symptoms of respiratory illness, including cough, fever, and/or shortness of breath. There are many other ways you might consider connecting with your loved one, including telephone, email, text, or social media.

Thank you for your patience and cooperation as we safeguard our patients and residents. We continue to learn and receive new updates multiple times a day as we closely monitor the Centers for Disease Control and Prevention (CDC) and World Health Organization guidelines. Effective immediately, below are additional measures we are taking to help prevent the spread of infectious disease in our locations:

  • Emergency Operations Center – we have activated our emergency operations call center for this evolving situation. This number is not meant for use by the general public, but rather for our partners, customers, patients, residents, and family members to use should they have questions about our disease protocol.
  • Location Visitation Hours – under guidance from the Department of Health and Human Services, we are discouraging visitors to our facilities. For those family members compelled to visit, we have shortened family visiting hours to between 9-11 am and 4-6 pm daily. Dinner will begin after visitors exit the building.
  • Meals & ADLs – family involvement with meals and ADLs will be limited at this time to avoid direct contact with our patients.
  • Onsite Screening – all PruittHealth locations are now screening all partners, visitors, vendors, patients, and residents upon entering our buildings. You will only be able to enter through the location’s main entrance for proper screening protocol.

We will continue to closely monitor the situation and will provide more information as received. Thank you for your understanding and cooperation, as we work tirelessly to keep our patients and residents safe and healthy. For additional information on COVID-19, please visit the CDC’s webpage at www.cdc.gov/coronavirus/2019-ncov.

 

Subject: Coronavirus Disease (COVID-19) Protocol

Date: March 6, 2020​

We know some of you may be concerned about the spread of COVID-19 (the new coronavirus) being reported in the media and how it may impact us here at PruittHealth. Ensuring our patients and residents are cared for in a safe and healthy environment is our highest priority. We are taking this very seriously and are putting proper policies and procedures in place to safeguard our partners and patients. At this time, we do not have any known cases in our PruittHealth locations.

The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our locations. However, we need your help in battling COVID-19. Below are some examples of how you can help protect our patients, as well as prevent the spread throughout the community.

At this time, we request that you do not visit your loved one’s center or residence if you have any symptoms of respiratory illness. Those symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath. Additionally, if you have recently traveled to areas where there are ongoing outbreaks of COVID-19 or if you have had contact with someone who is suspected to have COVID-19, stay home and call your health care provider or local health department right away. We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or social media.

Our location is following the recommendations of the CDC on prevention steps:

  • We are following strict handwashing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who have other illnesses.
  • We also are staying up-to-date with the CDC recommendations as they are disseminated.
  • Our location is in close contact with local and state health departments and are following their guidance.
  • We are posting signs on all entryway doors to notify visitors of the symptoms of COVID-19 and request that you not enter the building if you are experiencing these symptoms. Please do not use any other entrances besides the main entrance.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact us.

For additional information, please visit the CDC’s webpage at www.cdc.gov/coronavirus/2019-ncov.​​​​​​​​​​​​​​​​​

Questions?

Ask a health
professional

Your Health Care Questions Answered

Got a question? We’d love to hear from you. Simply give us your name, email and what’s on your mind, and we’ll get right back to you.

Or call toll-free: (855) 3-PRUITT